Customer Sales Representative (Sales & Operations)

About the role

Karsaaz is an on-demand service platform connecting customers with trusted service providers for home, car and personal care services. It is looking for a Customer Sales Representative (Sales & Operations) to manage customer interactions, handle order processing and support sales and retention activities. The role is full-time, in person, and involves both inbound and outbound customer contact.

Key responsibilities

• Handle inbound customer calls and respond to service inquiries.
• Perform outbound and cold calls for customer engagement and follow-ups.
• Manage order processing and coordinate with vendors.
• Ensure accurate order updates and timely system entries.
• Work on customer growth and retention initiatives.
• Handle customer complaints and ensure proper resolution.
• Maintain clear communication with customers and internal teams.
• Update records, remarks and reports using MS Office and internal systems.
• Ensure a high level of customer satisfaction and service quality.

Required profile

• Good communication and interpersonal skills.
• Ability to manage sales and customer service tasks simultaneously.
• Strong problem-solving and complaint handling skills.
• Flexible with shift timings.
• Positive attitude and willingness to learn.

Required skills

• MS Office proficiency (Excel, Word, etc.)

What we offer

• Salary of PKR 25,000-35,000 plus performance incentives.
• Permanent position.
• Growth opportunities within the company.
• Professional and collaborative work environment.