Customer Sales Specialist

About the role

PVC Custom Patches, which supplies embroidery, iron-on, chenille and PVC patches worldwide, is hiring a full-time, on-site Customer Sales Specialist in Lahore. The specialist engages existing and potential customers, understands their patch requirements and provides product recommendations and pricing.

Key responsibilities

• Respond to customer inquiries by phone, email and chat
• Prepare quotations and process orders
• Coordinate with production and logistics teams to ensure timely delivery
• Maintain customer records and follow up on leads
• Support sales campaigns to drive revenue growth
• Handle customer concerns and provide after-sales support
• Share product and service feedback with management

Required profile

• Prior experience in customer-facing or sales roles, ideally in retail, manufacturing or e-commerce
• Ability to work on-site in Lahore, manage multiple tasks and maintain attention to detail
• Minimum of a high school diploma; a bachelor's degree in business, marketing or a related field is an advantage
• Training experience or willingness to learn and support onboarding of team members or new processes

Required skills

• Strong customer service and communication skills
• Sales skills: identifying customer needs, presenting solutions and closing sales
• Analytical skills: interpreting customer data and tracking sales performance
• Proficiency with basic computer tools and CRM or order management systems