Customer Service Representative (TJ) - Lahore

About the role

Abacus Outsourcing is hiring Customer Service Representatives in Lahore. The role covers customer interactions across calls, emails and live chat, with a focus on resolving complaints quickly and keeping customers satisfied. It is a target-driven, rotational-shift position.

Key responsibilities

• Handle and respond to customer inquiries, complaints and service requests by phone, email and live chat
• Meet turnaround time targets and follow up and escalate cases as required
• Maintain a professional, empathetic tone and explain products and services clearly
• Document every interaction and resolution in the CRM system
• Follow company policies, SOPs and quality assurance standards
• Work in morning, evening or night shifts and collaborate with the team
• Manage expectations and resolve conflicts, and strive to meet quality, satisfaction and productivity targets

Required profile

• Fluent English with an American or neutral accent
• Strong interpersonal and active listening skills
• Customer-first mindset, attention to detail and accuracy in documentation
• Ability to work in a rotational shift environment

What we offer

• Opportunities for growth, comprehensive onboarding and training
• A supportive work environment