Experienced Taxi Dispatcher (UK Campaign)

About the role

IBSTEC is hiring an experienced taxi dispatcher for a UK-based taxi dispatch campaign. The role is on-site in Gulberg V, Lahore, and involves handling UK customer calls, managing live bookings and coordinating with drivers. Candidates must have at least 2 years of direct experience in taxi dispatch, preferably with UK campaigns.

Key responsibilities

• Handle inbound calls from UK customers and process taxi bookings accurately
• Manage live bookings, dispatch requests and driver allocations
• Assign jobs to drivers based on availability, location and operational needs
• Coordinate with drivers on pickups, drop-offs, delays, cancellations and route changes
• Monitor live journeys and ensure timely pickups and drop-offs
• Handle booking amendments, cancellations, complaints and urgent requests
• Maintain accurate booking records and update dispatch software in real time
• Resolve customer and driver issues professionally and keep service quality high

Required profile

• Minimum 2 years of hands-on taxi dispatch experience
• Previous experience with UK taxi dispatch campaigns
• Good understanding of UK taxi booking and dispatch operations
• Excellent spoken English with a neutral or British accent
• Willingness to work rotational shifts of 8-12 hours, including evenings and nights

Required skills

• Hands-on experience with taxi dispatch software and booking management systems
• Strong driver coordination and customer-handling skills
• Ability to multitask and work under pressure
• Communication, problem-solving and time-management skills

What we offer

• Competitive salary package based on experience
• Professional and supportive working environment
• Performance-based growth opportunities and career development
• Opportunity to work with an international UK-based client base