Field Supervisor - Healthcare Educator Lead (Pharma)

About the role

An experienced Healthcare Educator Lead is sought to support patient education and awareness initiatives in the healthcare and pharmaceutical industry, especially for people living with diabetes and/or obesity. The role leads and supports a team of Healthcare Educators, ensuring consistent delivery of patient counselling, screening, education, product demonstrations and follow-up across assigned pharmacies and clinics. The work is on-field in Lahore or Islamabad.

Key responsibilities

• Lead, coordinate and coach the team to deliver consistent, high-quality patient education and counselling.
• Monitor diabetes and obesity education, screening, assessments, documentation, follow-ups and product/device demonstrations.
• Visit pharmacies and clinics regularly to check team performance, service quality, compliance and project execution.
• Track team KPIs, spot performance gaps and give timely feedback and support.
• Maintain accurate records and submit daily reports and KPI data on time.
• Coordinate with the Project Lead and stakeholders on project updates, operational needs and field challenges.
• Ensure compliance with SOPs, ethical standards, privacy, data protection and safety reporting.
• Support patient referrals to clinicians/specialists and escalate pharmacovigilance incidents, adverse events and product complaints immediately.
• Travel across assigned locations as needed and help improve project execution.

Required profile

• Bachelor's or Master's degree, or Pharm-D, in a relevant healthcare field.
• 0-2 years of experience in healthcare, patient education, nutrition, pharmacy or related areas.
• Knowledge of diabetes, obesity and lifestyle management.
• Strong communication, coordination, documentation and reporting skills.
• Proficiency in English and a local language.
• Comfortable using digital tools and educational resources.
• Experience in patient counselling, disease awareness or clinic/pharmacy settings is a plus.