Patient Support Executive (Night Shift)

About the role

A Patient Support Executive with 2 years of experience provides compassionate assistance and guidance to patients throughout their healthcare journey. The role ensures a seamless and positive experience by answering inquiries, resolving concerns and coordinating with healthcare professionals. It is a full-time night-shift position based in DHA Phase 6, Lahore, running from 6:00 pm to 3:00 am.

Key responsibilities

• Communicate with patients by phone, email or in person to answer queries, explain services and offer support.
• Schedule patient appointments with healthcare providers accurately and efficiently.
• Act as a liaison between patients and providers, advocating for patients' needs and concerns.
• Handle complaints professionally and empathetically until resolved to the patient's satisfaction.
• Help patients understand their insurance coverage, explain billing and facilitate insurance claims.
• Maintain accurate and confidential patient records in line with privacy regulations.
• Follow up with patients to check satisfaction and address ongoing concerns.
• Provide information on conditions, treatment options and preventive care.
• Collaborate with physicians, nurses and administrative staff, and take part in training and quality improvement initiatives.

Required profile

• Bachelor's degree in healthcare administration, nursing or a related field (preferred).
• At least 2 years of experience in a similar healthcare role.
• Excellent communication and interpersonal skills, empathy and compassion for patients.
• Strong organisational skills, attention to detail and ability to multitask.
• Ability to work in a team and independently with minimal supervision, and flexibility for occasional evenings or weekends.
• Commitment to confidentiality and ethical standards.

Required skills

• Proficiency in healthcare management software and Microsoft Office applications.
• Knowledge of medical terminology and healthcare regulations.