Project Coordinator

About the role

Zones is seeking a Project Coordinator to support the delivery of IT deployment projects for its top‑tier clients. The role focuses on ensuring smooth execution of deployment schedules, maintaining high customer satisfaction, and meeting SLA expectations.

Key responsibilities

• Coordinate deployment processes across multiple internal teams.
• Use tools such as CRM, FTM, CIM, AX, Kinaxis, and ServiceNow to manage orders and track shipment status.
• Perform detailed order processing, quality checks, releases, and monitoring.
• Maintain client dashboards, Smartsheets, and Microsoft Excel trackers.
• Drive deployment requirements through Kinaxis demand‑planning, handling schedule and order changes.
• Develop an understanding of inventory‑management best practices.

Required profile

• Bachelor’s degree in IT, Business Administration, or a related field.
• Strong customer‑service orientation and excellent organizational abilities.
• Ability to work in ambiguous situations and manage competing priorities.
• Effective verbal and written communication skills.
• Project‑management experience is a plus.

Required skills

• CRM systems
• FTM
• CIM
• AX
• Kinaxis
• ServiceNow
• Smartsheets
• Microsoft Excel