Segment Head - Digital Fraud Risk Management

About the role

The Bank of Punjab, one of Pakistan's fastest-growing banks with over 35 years of history and a network of more than 900 online branches and ATMs, is hiring a Segment Head for Digital Fraud Risk Management in Lahore. The role sits within the Fraud Risk Management Division of the Compliance & Control Group and reports to senior management. The position is listed as Band-5 to Band-3.

Key responsibilities

• Develop, implement and periodically review the bank's Digital Fraud Risk Management policies and procedures, aligned with SBP regulations, internal policies and industry best practice.
• Oversee continuous monitoring of digital transactions according to defined SOPs, with timely escalation and mitigation of fraud risks.
• Provide strategic oversight of fraud risk systems and solutions, including fraud detection rules and scenarios, analytics, monitoring tools and optimization initiatives.
• Monitor emerging fraud trends, threats and vulnerabilities, and report periodic updates on fraud risk, losses and control effectiveness to senior management with mitigation recommendations.
• Lead digital fraud risk assessments for new and existing products, services, channels, processes and digital initiatives, and ensure preventive and detective controls are implemented.
• Develop and oversee a management reporting dashboard, and ensure timely, accurate regulatory and BAC/BOD reporting on fraud, forgery and dacoity.
• Lead customer fraud awareness, education and digital security initiatives with stakeholders.
• Establish and maintain quality assurance frameworks, standards, scorecards and performance metrics, and drive continuous improvement through QA reviews and corrective actions.

Required profile

• Minimum bachelor's degree from an HEC-recognized university or equivalent.
• International certification in financial crimes compliance and FRM preferred.
• At least 12 years of banking or non-banking experience in fraud risk management, operational risk, financial crime compliance, internal controls or related fields, with significant leadership exposure.
• Age up to 55 as of 19 November 2026.

Applications are made online through the bank's career portal until 19 November 2026. Only shortlisted candidates are called for an interview; no travel allowance is admissible. The bank states that the position carries market-based competitive remuneration.