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9 years of experience

Skills

Project Management TMS/ERP Deployment Business Requirement Gathering Process Mapping UAT Execution Change Management Supply Chain Digitization FTL Logistics Operations Stakeholder Management Jira MySQL Advanced Excel MIS Reporting RFQ/RFP Execution Client Onboarding

Experience

Implementation Manager / Business Analytics

Innoctive Technologies – CargoFL

2023-01 -

Led end‑to‑end implementation of a Transport Management System for enterprise clients, covering requirement gathering, workflow mapping, system configuration, UAT planning and go‑live support. Coordinated cross‑functional stakeholders—including logistics teams, transporters and product developers—to translate operational needs into functional specifications such as SOW, BRD and PRD. Conducted data‑driven process analysis to identify bottlenecks and propose optimisation, using Jira for defect tracking and Agile task management. Delivered user onboarding, training sessions and post‑go‑live support, driving adoption across transport planning, trip management and fleet coordination.

Languages

English

fluent

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Last updated: 17 hours ago