After-Sales Quality Engineer

About the role

Yadea Pakistan is hiring an After-Sales Quality Engineer in Lahore. The role suits a detail-oriented professional with strong technical understanding, analytical skills and practical experience in warranty management and after-sales quality operations.

Key responsibilities

• Monitor and follow up on market quality issues, collect and analyse feedback, identify root causes, recommend corrective actions and ensure timely closure.
• Review and verify warranty claims from authorised dealers and service centres, run monthly claim analysis, spot recurring issues and prepare quality reports.
• Inspect returned warranty parts for defects, verify authenticity, identify counterfeit components and determine claim eligibility under company warranty policies.
• Update warranty procedures, claim evaluation standards and documentation requirements to fit local market conditions.
• Train dealership and service centre staff on warranty procedures, claim verification and documentation.
• Investigate major, recurring and batch-related quality issues and coordinate corrective actions with relevant teams.

Required profile

• 2-3 years of hands-on experience in warranty claims, after-sales quality or market quality management in the automotive, motorcycle or electric two-wheeler (EV) industry; relevant experience is essential.
• Ability to investigate complaints, find root causes and recommend corrective and preventive actions.
• Practical knowledge of warranty claim verification, defective parts inspection and genuine versus counterfeit parts identification.
• Ability to coordinate with dealers and service centres and train warranty personnel.

Required skills

• Good written and spoken English.
• Proficiency in MS Office, particularly Excel.
• Ability to prepare warranty analysis reports and maintain documentation.