Auto Insurance Agent

About the role

VoxGen, a contact center partner with over eight years of experience, is hiring a full-time, on-site Auto Insurance Agent in Lahore. The agent engages prospective and existing customers, explains auto insurance, convinces them and transfers the call to licensed agents who obtain new quotes.

Key responsibilities

• Handle inbound and outbound calls
• Generate and qualify leads
• Provide quotes and process applications
• Support policy renewals and adjustments
• Collaborate with internal teams and maintain accurate records in CRM systems
• Follow regulatory and company guidelines for insurance sales
• Deliver consistent, high-quality customer service and resolve inquiries
• Contribute to sales targets and team performance

Required profile

• At least 1 year of experience in telemarketing
• Goal-oriented mindset with experience working toward sales or performance targets
• Ability to work on-site in Lahore, manage time effectively and handle several customer cases at once
• Prior experience in auto insurance, contact centers or financial services is preferred but not mandatory

Required skills

• Insurance and telemarketing skills
• Strong customer service skills to manage inquiries and build trust
• Strong communication and active listening, confident in phone and face-to-face interaction