CSR Agent (Night Shift, English Speaking) - On Site

About the role

ReallTime is looking for a full-time Customer Service Representative (CSR Agent) for its on-site night shift in Lahore. The position requires fluent English and involves handling customer inquiries by phone, email or chat, giving accurate product and service information and resolving issues professionally. The salary range is 50K to 100K.

Key responsibilities

• Handle incoming customer inquiries by phone, email or chat and give accurate information about products and services
• Resolve issues in a timely and professional manner
• Document interactions and escalate complex cases when necessary
• Follow up to ensure customer satisfaction
• Maintain knowledge of company policies and collaborate with team members
• Contribute to continuous improvement of customer service processes

Required profile

• Strong customer service, customer support and customer satisfaction skills
• Fluent spoken and written English with a clear, professional communication style
• Ability to work night shifts on site in Lahore with reliability and punctuality
• Good problem-solving, conflict resolution and active listening skills
• High school diploma or equivalent; additional customer service training is an advantage
• Previous call center or customer-facing experience preferred

Required skills

• Comfort using CRM systems, call center tools and basic computer applications
• Customer service and customer satisfaction