Customer Service Call Center Representative

About the role

Tech Soft System is looking for dedicated Call Center Representatives to join its customer support team in Lahore. The representative handles incoming customer calls, answers questions accurately and professionally, and provides clear information about the company's products and services. The role requires fluency in English and a good understanding of marketing principles, and involves managing several calls per day with a friendly, helpful attitude.

Key responsibilities

• Answer incoming customer calls promptly and professionally, listening actively to their inquiries and concerns with empathy.
• Provide accurate information about products, services, company policies and promotions.
• Resolve customer issues and complaints using effective problem-solving techniques.
• Promote company offerings and marketing campaigns to customers where appropriate.
• Maintain detailed records of customer interactions, comments and actions taken.
• Manage multiple calls and stay composed during periods of high call volume.
• Collaborate with team members to improve service quality and customer satisfaction.
• Follow company procedures and guidelines, and identify opportunities for process improvement and share feedback with management.

Required profile

• Fluency in English.
• Solid understanding of marketing principles to help customers and promote company offerings.
• Able to handle several calls per day with a friendly and helpful demeanor.