Customer Service Representative

About the role

We are looking for a full‑time remote Customer Service Representative to be the primary point of contact for our clients. You will handle inquiries, resolve issues, and ensure a positive experience across multiple channels.

Key responsibilities

• Manage customer interactions via phone, email, chat, and other communication platforms.
• Maintain accurate records of all customer contacts and actions taken.
• Collaborate with internal teams to troubleshoot and resolve customer concerns.
• Deliver high‑quality service that drives customer satisfaction and loyalty.

Required profile

• 1–2 years of experience in customer service, support, or satisfaction roles.
• Strong communication and interpersonal abilities.
• Ability to multitask, manage time effectively, and work proactively.
• Problem‑solving mindset with a focus on customer needs.
• Prior experience in ecommerce, B2B or B2C environments is a plus.
• Bachelor's degree or equivalent experience preferred but not mandatory.

Required skills

• Proficiency with CRM tools.
• Experience using customer service software platforms.

What we offer

• Monthly salary ranging from 115,000 to 150,000 PKR.
• Fully remote work arrangement.
• Opportunity to join a fast‑growing SaaS company serving SMEs.