Customer Service Representative – Night Shift (English)

About the role

ReallTime is looking for a dedicated Customer Service Representative to join its on‑site team in Lahore. This full‑time night‑shift position requires fluent English communication and a strong focus on delivering timely, personalized support to customers.

Key responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve issues promptly while maintaining a professional demeanor.
• Document all interactions and escalate complex cases when necessary.
• Follow up to ensure customer satisfaction and contribute to continuous service improvement.

Required profile

• Strong customer service orientation with proven experience in a call‑center or customer‑facing role.
• Fluent spoken and written English with clear, professional communication.
• Reliability and punctuality for night‑shift work on‑site.
• High school diploma or equivalent; additional customer‑service training is a plus.

Required skills

• CRM systems
• Call center tools
• Basic computer applications

What we offer

• Competitive salary range (50K‑100K)
• Full‑time night‑shift position
• Opportunity to work in a customer‑focused, service‑oriented environment