Customer Support Specialist (TJ / 1919243)

About the role

Computer House is looking for a Customer Support Specialist in Lahore. The role focuses on understanding customer needs and resolving their inquiries effectively, with strong customer relationship management and product knowledge. It does not involve managing a team, but collaboration with other departments and professional communication are essential.

Key responsibilities

• Respond promptly and professionally to customer inquiries by phone, email or chat
• Use customer relationship management systems to track and manage customer interactions
• Understand product features and specifications to give accurate information
• Troubleshoot product-related issues and provide clear solutions
• Document interactions and update support tickets accurately and on time
• Collaborate with other departments to escalate and resolve complex issues
• Suggest improvements to customer satisfaction and processes
• Maintain an up-to-date knowledge base of product updates and company policies
• Follow up with customers to confirm resolution and gather feedback
• Assist in training new representatives by sharing best practices

Required profile

• At least 2 years of experience
• Strong customer relationship management and product knowledge
• Ability to work collaboratively with other departments