Department Manager - Warehouse

About the role

METRO Pakistan, part of METRO Group's sales division METRO Cash & Carry, is hiring a Department Manager for its warehouse. The role covers managing deliveries to customers, coordinating warehouse operations and customer service, and overseeing stock management.

Key responsibilities

• Manage and organise deliveries to customers in the right quantity and specification, leading timely and efficient deliveries with good customer service
• Verify daily fuel costing and transactions and ensure proper documentation
• Update KPIs daily and coordinate with the head office on fuel expenses, KPIs, fixed costing and third-party vehicle expenses
• Handle and coordinate customer complaints about delivery issues and collect customer feedback periodically
• Manage overall stock management: ordering, correction and delivery of stock from store to warehouse
• Plan and manage warehouse, transportation and customer services for ambient and non-ambient warehouses
• Liaise with internal audit and QA to conduct audits, and build relationships with internal stakeholders and external service providers
• Analyse data to assess performance with stakeholders such as TSM
• Ensure daily stock corrections, receiving and GR summary verification follow the communicated SOPs and guidelines, and that BBD is implemented as agreed

Required profile

• Bachelor's degree or intermediate qualification
• 6-8 years of experience