Design Quality Officer

About the role

The Design Quality Officer ensures the effective implementation of Quality Assurance systems across production and support functions. You will conduct in‑process inspections, monitor DQMS compliance, analyse customer complaints, and drive continuous improvement initiatives.

Key responsibilities

• Perform in‑process QA inspections in assembly and assigned production areas to verify compliance with quality standards.
• Monitor and enforce the Design Quality Management System (DQMS) across relevant departments.
• Audit Design, R&D and Master Item Data to ensure system accuracy and product integrity.
• Analyse monthly customer complaint trends, identify recurring issues and oversee CAPA closure.
• Investigate damage‑related complaints, determine root causes and coordinate containment and corrective actions.
• Verify implementation of approved SOPs, work instructions, quality standards and process controls.
• Prepare quality reports, dashboards and performance analyses for management review.
• Support internal, customer and certification audits, including documentation preparation and follow‑up.
• Lead continuous‑improvement projects focused on defect prevention and operational excellence.
• Maintain accurate QA records and traceability while collaborating with cross‑functional teams.

Required profile

• Bachelor's degree in Engineering, Quality Management, Industrial Engineering, Manufacturing Engineering or a related field.
• 3‑6 years of experience in Quality Assurance/Quality Control, preferably in a manufacturing environment.
• Proven experience with in‑process inspection, quality audits, customer complaint handling, CAPA and root‑cause analysis.
• Strong understanding of Quality Management Systems, SOPs, process controls and quality standards.
• Knowledge of DQMS, product data management, Design/R&D processes and Master Item Data is a plus.
• Excellent analytical abilities and experience preparing quality reports and dashboards.
• Familiarity with audit processes, documentation and traceability requirements.

Required skills

• Microsoft Excel
• ERP/SAP or other Quality Management Systems
• DQMS (Design Quality Management System)
• CAPA (Corrective and Preventive Action) management
• Root‑cause analysis
• Data analysis and reporting tools
• Audit documentation and traceability