Executive Retail Sales - Home Furniture

About the role

This role covers the home furniture showroom, where you serve walk-in and repeat customers, turn enquiries into orders and support the business through product knowledge, follow-up and business development.

Key responsibilities

• Attend walk-in and repeat customers, understand their needs and recommend suitable home furniture products and solutions
• Prepare and process quotations, negotiate pricing within approved discount limits and convert inquiries into confirmed orders
• Follow up on customer inquiries, quotations and pending decisions to maximise sales opportunities
• Maintain accurate customer information, sales activities and follow-up records in HubSpot/CRM
• Coordinate with SCM, Warehouse, Production and After-Sales for timely order processing, delivery, installation and complaint resolution
• Follow up on advance and outstanding balance payments
• Monitor showroom stock availability and keep displays, pricing tags and merchandising standards up to standard
• Carry out business development, including client outreach and visits, to generate new sales
• Comply with company policies, SOPs, showroom standards and attendance requirements, and take part in product and sales training

Required profile

• Bachelor's degree in Business Administration, Marketing or a related discipline
• 1-3 years of experience in retail sales, preferably in furniture or home furnishings
• Customer-oriented, proactive and target-driven approach

Required skills

• Working knowledge of SAP, HubSpot/CRM and inventory management systems
• Understanding of sales processes, quotations, order booking and customer follow-ups
• Communication, negotiation and customer-handling skills
• Coordination, follow-up and administrative skills