Key Account Manager – Food Services

About the role

The Key Account Manager will own and grow National Foods' key quick‑service restaurant (QSR) and national chain accounts in the food services sector. This role leads commercial negotiations, joint business planning and new product integration to achieve volume, value and profitability targets while acting as the single point of contact between customers and the company.

Key responsibilities

• Manage and grow assigned key QSR and national chain accounts to meet agreed volume, value and profitability targets.
• Lead commercial negotiations, including pricing, contracts, Joint Business Plans and annual trade agreements.
• Drive SKU induction, new product development onboarding and menu integration in collaboration with culinary, marketing and R&D teams.
• Serve as the single point of contact between key account leadership and National Foods, aligning business objectives and execution priorities.
• Coordinate with sales, supply chain and distribution teams to ensure smooth onboarding, order fulfilment and contract execution.
• Track and analyse account‑level KPIs such as volume growth, value mix and customer retention, reporting regularly to the Regional Business Development Manager.
• Identify growth opportunities through menu expansion, product innovation and long‑term partnership initiatives.
• Resolve customer issues and escalations promptly, maintaining strong, trust‑based relationships.
• Develop and maintain Joint Business Plans with clear volume, investment and growth targets, reviewed periodically.
• Ensure compliance with contract terms, pricing and trade‑term policies, escalating deviations as needed.
• Monitor competitor activity and market intelligence, recommending counter‑strategies.
• Work with finance on credit, collections and contract terms to safeguard commercial exposure.
• Manage account‑level trade investment budget, ensuring spend delivers measurable ROI.
• Provide accurate demand inputs for key accounts into the S&OP cycle.
• Escalate account‑specific risks with recommended mitigation plans.

Required profile

• Graduate degree.
• 4–6 years of relevant experience in key account management, preferably within the food services or QSR sector.
• Based in Lahore.

Required skills