Level 1 Help Desk Technician (Remote)

About the role

The Auctus Group LLC is seeking a dependable, customer‑focused Level 1 Help Desk Technician to provide first‑line technical support for its healthcare technology and medical billing teams. This fully remote position supports internal employees across operations, billing, reporting, and leadership.

Key responsibilities

• Provide first‑level support for hardware, software, and account‑related issues.
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity problems.
• Manage user accounts, password resets, MFA, and onboarding/off‑boarding tasks.
• Escalate advanced issues to senior IT staff when needed.
• Document tickets, troubleshooting steps, and resolutions accurately.
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment.
• Support remote employees using remote‑access tools.
• Maintain HIPAA and security best practices when handling systems and user data.

Required profile

• 1–3 years of IT help‑desk or technical support experience.
• Strong communication and organizational abilities.
• Ability to prioritize multiple requests in a fast‑paced environment.
• Professional demeanor under pressure.

Required skills

• Microsoft 365 environment support.
• Windows and macOS troubleshooting.
• Basic networking concepts, VPN, and printer support.
• Ticketing systems and remote‑support tools.
• Device imaging and inventory management.
• Familiarity with HIPAA‑compliant practices.
• Exposure to Microsoft Entra ID, Intune, Huntress, ScreenConnect (or similar).
• CompTIA A+ or Network+ certifications (preferred).

What we offer

• Fully remote work arrangement.
• Support for continuing education and tuition reimbursement.
• Charitable donation matching.
• Remote happy hours, book club, and a quirky company culture.