Medical Receptionist / Front Desk Officer

About the role

A clinic in DHA Phase 7, Lahore is hiring a professional and experienced Receptionist (Front Desk Officer) to welcome patients and visitors, run the front desk and support clinic operations. The clinic produces social media content regularly, so the role also involves appearing on camera. Working hours are Monday to Saturday, 10:00 AM to 6:00 PM.

Key responsibilities

• Welcome, greet and guide all patients and visitors warmly and professionally, ensuring a positive experience from arrival to departure.
• Maintain a clean, organized and presentable reception area and monitor patient flow to keep it uncrowded.
• Manage the reception desk efficiently and stay fully attended during working hours.
• Coordinate with the clinic team and support the Accounts team when they are absent.
• Handle walk-in patients professionally and direct them to the right department or staff member.
• Be comfortable appearing in social media content when required.
• Proactively identify and resolve front desk issues.

Required profile

• Previous experience as a receptionist or in a customer service role.
• Excellent communication and interpersonal skills, with a warm, welcoming and professional personality.
• Strong customer handling skills with a friendly and polite tone.
• Well-groomed and presentable appearance; comfortable appearing on camera.
• Ability to multitask and handle calls, appointments and basic administrative tasks.