Mortgage Specialist

About the role

Standard Chartered is looking for a Mortgage Specialist who will acquire prospects using a solution-based approach, understanding their lending needs (mainly home finance) to grow revenue, identify opportunities and provide value-added solutions. The role covers the end-to-end mortgage application process, from meeting clients and assessing their situation to recommending approved facilities.

Key responsibilities

• Meet prospective customers in person, gather information for loan applications, analyse their needs and answer questions about processes and requirements.
• Analyse applicants' financial status, creditworthiness and property value to judge the feasibility of commercial and residential real estate finance.
• Evaluate and recommend mortgage approvals in line with bank policies, risk appetite and regulatory requirements.
• Explain product options, features, terms and conditions clearly, focusing on home finance solutions.
• Deliver monthly sales budgets and ensure quality onboarding of secured asset bookings against scorecard targets.
• Stay informed on market trends, competitor offerings and regulatory changes to tailor solutions.
• Ensure compliance with Group policies, local laws, AML/CDD guidelines and internal controls, and report suspicious activity promptly.
• Maintain high standards of conduct and integrity, and make sure contractual terms are understood and followed throughout the customer lifecycle.

What we offer

• A competitive salary and benefits under the Fair Pay Charter.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations.
• Time off including annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days), with a minimum of 30 days of annual and public holidays combined.
• Flexible working options around home and office locations.
• Wellbeing support through Unmind, development courses, an employee assistance programme, sick leave and mental health first aiders.
• Ongoing learning and reskilling opportunities.