Network Engineer - Multi-Customer Environments

About the role

A hands-on Network Engineer is sought to manage and maintain network infrastructure across multiple customer environments, supporting multi-site businesses with branch offices, warehouses and distribution facilities. The role covers firewalls, VPNs, switching, wireless networks, virtualization and server connectivity, troubleshooting, vendor coordination and security, and is suited to someone with strong networking fundamentals who has supported multiple customers, preferably in an MSP.

Key responsibilities

• Monitor network dashboards, respond to alerts and fix connectivity, Wi-Fi, LAN and branch network issues; configure monitoring and alerting
• Administer Cisco Meraki MX appliances, VLANs, DHCP, NAT, port forwarding, Meraki AutoVPN and Meraki vMX in Azure, and AnyConnect VPN with Entra ID SAML
• Configure Meraki and Ubiquiti UniFi switches, wireless APs, SSIDs, mesh and point-to-point bridges, and voice VLANs for phones, payment terminals and cameras
• Maintain colocation datacenter infrastructure, VMware ESXi and Microsoft Hyper-V, and Dell servers via iDRAC
• Monitor backups, coordinate with backup providers, and set up isolated test environments for disaster recovery
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP and basic Linux (RHEL, Ubuntu); use Datto RMM, ImmyBot and Meraki Systems Manager
• Investigate security alerts from MDR, EDR, antivirus and SaaS platforms, and Microsoft 365 security events
• Plan branch cutovers, site deployments and ISP migrations, coordinate with ISPs and vendors, and keep configuration and change records

Required profile

• 3+ years in network administration or network engineering
• Previous MSP or multi-customer experience strongly preferred
• Strong troubleshooting, analytical and communication skills, able to support non-technical users remotely
• Independent, able to manage priorities and own issues until resolved

Required skills

• Cisco Meraki (MX, MS, MR, Systems Manager) and Meraki AutoVPN
• TCP/IP, subnetting, routing, NAT, DNS, DHCP and 802.1Q VLAN trunking
• Cisco Secure Client (AnyConnect) and Microsoft Entra ID SAML
• Ubiquiti UniFi, VMware ESXi, Microsoft Hyper-V and Dell iDRAC
• Windows Server, Active Directory, Group Policy and basic Linux

Preferred: CCNA, Meraki CMNA or CompTIA Network+; Azure networking; VoIP, QoS, Datto/Veeam, RHEL/Ubuntu, Microsoft 365, Blackpoint Cyber, Datto EDR, RocketCyber, Autotask, IT Glue, ERP or multi-branch environments.