Outbound Officer

About the role

Faysal Bank Limited, one of Pakistan's largest Islamic banks, is hiring an Outbound Officer for a full-time, on-site position in Lahore. The officer makes outbound calls to existing and potential customers to promote banking products and services, answer inquiries and support customer relationship management.

Key responsibilities

• Explain product features and benefits and guide customers through application or onboarding processes in line with Islamic banking principles and bank policies.
• Maintain accurate call records and follow standardized scripts and compliance guidelines.
• Coordinate with relevant teams so that customer requests are resolved promptly.
• Meet performance targets for call quality, productivity and customer satisfaction while representing the bank professionally.

Required profile

• Minimum qualification: a relevant intermediate or bachelor's degree.
• Prior experience in outbound calling, telemarketing or customer support in a banking or service environment is preferred.
• Reliability, ethical conduct, teamwork and readiness to work flexible shifts within standard bank policies.

Required skills

• Clear spoken English and Urdu, active listening and professional telephone etiquette.
• Customer service and relationship management, including handling objections.
• Basic sales and persuasion skills, with the ability to identify customer needs and meet outreach or conversion targets.
• Organizational skills, including accurate data entry and record keeping.
• Proficiency with computer applications and CRM or call center systems, and comfort learning new tools.
• Familiarity with banking or Islamic banking concepts is an advantage.