Patient Outreach Representative

About the role

The Patient Outreach Representative will contact potential patients, explain available services, and guide them through the onboarding process. This role combines outbound calling with patient support to convert leads into active patients.

Key responsibilities

• Make outbound calls to potential patients and leads.
• Communicate professionally, explain services, and answer basic patient questions.
• Follow up with interested leads and convert them into patients.
• Collect required patient information and complete the onboarding process.
• Handle patient‑related email communication in a professional manner.
• Maintain accurate records of calls, follow‑ups, and conversions in the CRM.
• Persistently follow up with leads until the onboarding process is finalized.

Required profile

• Fresh graduates to candidates with up to 6 months of call‑center experience.
• Excellent spoken English for cold calling.
• Strong communication, active listening, and objection‑handling abilities.
• Target‑oriented, motivated to achieve conversion goals.
• Professional, energetic, and positive attitude.

Required skills

• CRM tools
• Basic computer skills