Program Manager, Strategy Operations

About the role

Motive, which provides a platform for fleets to manage drivers, vehicles, equipment and fleet-related spend, is hiring a Support Program Manager. You will lead strategic, cross-functional initiatives that improve the end-to-end customer experience, partnering closely with Sales, QTO, OM, Billing and Post Sales teams to identify opportunities, align stakeholders, improve processes and deliver measurable outcomes.

Key responsibilities

• Own support strategic programs from problem definition and business case development through implementation and measurement.
• Partner with Support, Sales, OM, Billing and other cross-functional teams to align goals, scope, milestones, dependencies and decision rights.
• Identify customer journey pain points, operational gaps and cross-functional friction affecting customer experience.
• Build program plans, governance routines, risk registers, success metrics and executive-ready updates.
• Translate operational and customer data into insights, recommendations and prioritized actions.
• Coordinate workstreams, resolve dependencies and drive accountability across teams.
• Design scalable processes, documentation, tooling and enablement so teams can operate consistently and independently.
• Track program outcomes and refine solutions after launch using feedback and data.

Required profile

• 5+ years of experience in program management, business operations, strategy, customer operations or a related field.
• Proven experience leading complex, cross-functional initiatives with multiple stakeholders and dependencies.
• Strong customer-experience orientation and ability to connect operational improvements to business outcomes.
• Ability to influence without authority and build trust across Sales, Operations, Finance, Billing and Support teams.
• Comfortable in ambiguous, fast-paced environments and able to turn broad problems into actionable plans.

Required skills

• Project planning, prioritization, risk management and execution.
• Analytical ability, including defining metrics, analyzing data and communicating insights.
• Excellent written and verbal communication, including executive-level storytelling and status reporting.