Remote Customer Service Representative

About the role

We are looking for a Remote Customer Service Representative to deliver professional phone support and assist prospective customers with scheduling appointments for licensed insurance professionals. This fully remote position blends customer care, clear communication, and precise administrative work.

Key responsibilities

• Make outbound calls to prospective customers.
• Answer general inquiries about scheduled appointments.
• Coordinate appointments using internal scheduling software.
• Update customer records accurately in the CRM system.
• Provide courteous and professional service on every call.
• Meet daily productivity standards.
• Participate in virtual training and coaching sessions.
• Support additional customer‑service activities as needed.

Required profile

• Excellent verbal communication and customer‑service abilities.
• Friendly, professional phone etiquette.
• Comfortable working with computers and CRM software.
• Reliable home‑office equipment.
• Strong attention to detail.
• Previous experience in customer support, retail, hospitality, or call‑center environments is a plus.
• Ability to work independently and follow guidelines.

Required skills

• CRM

What we offer

• Fully remote employment.
• Paid virtual training.
• Competitive monthly salary.
• Career development opportunities.
• Supportive leadership.
• Stable full‑time hours.