Remote TikTok Shop Customer Support Representative

About the role

Join TalentPop App as a Remote TikTok Shop Support Representative, helping customers enjoy a seamless shopping experience on TikTok. You will handle inquiries, orders, and issues while collaborating with internal teams—all from the comfort of your home.

Key responsibilities

• Respond to customer interactions via TikTok Shop, chat, email, or phone promptly and accurately.
• Assist with product questions, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory, and order status within the TikTok Shop system.
• Collaborate with internal teams to ensure smooth operations and positive customer experiences.
• Stay up‑to‑date on TikTok Shop policies, trends, and tools to optimize store performance.

Required profile

• Excellent English communication skills, both written and spoken.
• At least 1 year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Familiarity with order management systems (IMS) and online store platforms.
• Strong attention to detail, organizational abilities, and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative remote environment.

Required skills

• TikTok Shop platform
• Order management systems (IMS)

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health/dental coverage or a monthly health stipend.
• Holiday bonuses and a fully remote work setup.
• Opportunities for growth and advancement as the company expands.