Senior Customer Service Officer

About the role

The Senior Customer Service Officer supports Avery Dennison’s customers by delivering accurate information, handling inquiries, and resolving complaints. This position works closely with sales, order entry, finance, and operations to ensure smooth account management and contribute to sales targets.

Key responsibilities

• Coordinate with sales, production, and functional stakeholders to guarantee timely delivery of quality goods and services.
• Respond promptly to customer enquiries and requests through all communication channels.
• Handle customer complaints following company procedures and service standards.
• Maintain updated customer profile information in collaboration with the Customer Service Supervisor.
• Process new customer orders, verify data, share Proforma invoices, and assist in root‑cause investigations.

Required profile

• Bachelor’s degree with 4–5 years of experience serving corporate customers, preferably in an export environment.
• Proven experience working across business and geographical boundaries within a publicly traded company.
• Strong active listening, verbal and written communication, high empathy, and integrity.
• Demonstrated decision‑making, time‑management, and problem‑solving abilities.

Required skills

• Proficiency in Google tools