Senior Executive

About the role

The Nielsen Customer Success team is looking for a Senior Executive to act as the primary link between Nielsen and its clients. In this role you will partner with clients to combine data, science and expertise, delivering measurement and improvement solutions that keep clients invested in Nielsen’s products and services.

Key responsibilities

• Build and maintain effective relationships with client representatives.
• Own end‑to‑end reporting, including report maintenance, business issue analysis and solution integration.
• Interpret client briefs, define research objectives and finalize proposals with appropriate costing.
• Prepare questionnaires, oversee scripting, fieldwork preparation and launch studies.
• Track fieldwork progress from quota to sample completion and initial data reading.
• Design analysis plans, analyse data and produce presentable reports.
• Troubleshoot client inquiries related to databases, software, coding and deliverables.
• Collaborate with operations, offshore partners, technology and data‑science teams to resolve business questions.
• Monitor service‑level agreements, escalating issues when necessary.

Required profile

• Minimum 2 years of client‑service or market‑research experience.
• Strong client focus with proactive problem‑solving abilities.
• Excellent interpersonal and relationship‑building skills.
• Ability to manage time, prioritize tasks and work with decreasing supervision.
• Proven track record of achieving high client satisfaction.

Required skills

• Statistics
• Multivariate analysis
• Regression analysis
• Correlation analysis