Senior UX Researcher - Enterprise Digital Product

About the role

The UX Research & Design Strategy team within the Experience Intelligence organization (EDP) is hiring a Senior UX Researcher to help shape member, provider and Optum digital experiences. You will work alongside researchers, product managers, designers and stakeholders to deliver actionable insights that influence product decisions throughout the development lifecycle.

Key responsibilities

• Lead research initiatives by conducting qualitative and quantitative research grounded in user context to support product strategy, information architecture and experience design.
• Execute strategic research initiatives that align with organizational and business objectives.
• Manage diverse stakeholder relationships and craft lean, effective research plans tailored to project constraints.
• Act as a representative for design research across multiple stakeholder forums.
• Communicate complex qualitative and quantitative insights clearly to a wide range of audiences.
• Work independently on remote research while collaborating with a distributed team.

Required profile

• 4+ years of experience leading and delivering research projects.
• A strong portfolio showing tangible impact on product or experience decisions.
• Excellent presentation, interpersonal and communication skills.

Required skills

• Proficiency in a variety of quantitative and qualitative research methods, from generative to evaluative techniques.
• Experience analyzing and consuming Voice of Customer (VoC) data such as Net Promoter Score (NPS) and analytics.