Team Lead - Reconciliation

About the role

An experienced and proactive Team Lead is sought to oversee a team of Reconciliation Analysts supporting a large chain of US-based gas stations. The role covers day-to-day team operations, reconciliation accuracy and timeliness, analyst coaching and continuous improvement of store reporting. It is a night-shift position, 07:00 PM to 04:00 AM Pakistan Standard Time.

Key responsibilities

• Supervise, mentor and support Reconciliation Analysts, allocate daily workload by store location, run one-on-ones, team huddles and performance reviews, and onboard new analysts.
• Manage shift schedules, attendance and leave planning.
• Oversee reconciliation of daily sales, deliveries and inventory, review escalated shortages and overages, verify payments and delivery invoices with Finance, and act as first point of escalation for discrepancies.
• Review daily expense verification, validate store paperwork, guide investigations of shortage and overage figures, maintain expense categories, and approve daily expense reports.
• Approve daily reconciliation and sales reports, monitor accuracy, productivity and turnaround metrics, track delivery records, bills of lading and payment details, and present performance dashboards.
• Identify process gaps, lead continuous improvement, and liaise with client stakeholders and Finance teams on audits and escalations.

Required profile

• Bachelor's degree in Business Administration, Accounting or a related field.
• Minimum 4 years of experience in reconciliation, finance or accounting, preferably in a BPO or shared services environment.
• At least 1-2 years leading or supervising a team, with proven people management skills.
• Strong understanding of retail and convenience store transaction workflows.

Required skills

• Proficiency in Excel and familiarity with financial reporting tools.
• Familiarity with management/POS systems and inventory reconciliation.
• Knowledge of sales tax reporting.
• Experience preparing and presenting performance reports and dashboards to management.