Technical Support Associate

About the role

The Technical Support Associate provides technical assistance to installers, handling inquiries via phone, email or chat. The role focuses on diagnosing, troubleshooting and resolving technical issues while ensuring high installer satisfaction.

Key responsibilities

• Manage installer relationships and deliver required training sessions.
• Respond promptly and professionally to installer inquiries.
• Identify, diagnose and resolve technical problems.
• Document issues and resolutions in Excel spreadsheets.
• Collaborate with cross‑functional teams to address complex cases.
• Conduct product demonstrations and training in various locations.
• Maintain up‑to‑date product and technical knowledge.

Required profile

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• Strong verbal and written communication skills.
• Customer‑focused mindset with a desire to deliver exceptional service.
• Ability to work independently and as part of a team.

Required skills

• Windows operating systems
• Microsoft Office Suite
• Excel for issue tracking
• Networking fundamentals
• Internet technologies

What we offer

• Opportunities for continuous learning and professional development.
• Exposure to a diverse installer base across multiple cities.