Business Operations Lead – Order Management

About the role

Motive is looking for a Business Operations Lead to partner with the Order Management Business Operations Manager and improve quote‑to‑cash (QTC) systems and processes. You will focus on user acceptance testing, documentation, tooling, and data validation to ensure smooth CPQ, billing, and order workflows.

Key responsibilities

• Support QTC projects and initiatives across CPQ, billing, and order management.
• Design, execute, and document UAT for strategic releases, including test case creation and defect tracking.
• Write clear, structured Jira tickets for internal engineering teams, capturing requirements, acceptance criteria, and dependencies.
• Create and maintain enablement documentation such as runbooks, SOPs, FAQs, and step‑by‑step guides for the Order Management team.
• Validate data using SQL or analytics tools (Snowflake, Retool) and monitor the impact of system changes.
• Collaborate with analytics and systems teams to troubleshoot data issues and ensure data integrity.
• Identify recurring process friction points and propose continuous‑improvement solutions.

Required profile

• Experience supporting QTC‑related workflows (CPQ, billing, order management).
• Strong analytical mindset with ability to validate data and interpret system impacts.
• Proficiency in writing detailed Jira tickets and conducting thorough UAT.
• Ability to produce clear, actionable documentation for cross‑functional teams.

Required skills

• SQL
• Snowflake
• Retool
• Jira