Customer Service Representative

About the role

Join our customer‑facing unit as a highly motivated Customer Service Representative. This target‑driven role is central to our success, where you will be instrumental in generating sales, handling customer inquiries via inbound and outbound calls, sharing product information, and building lasting client relationships.

Key responsibilities

• Improve lead conversion rate from social media, website, WhatsApp, and BTL activities.
• Address and resolve customer complaints and issues effectively.
• Manage inbound and outbound calls.
• Conduct follow‑up calls or emails to ensure customer satisfaction.

Required profile

• Good communication skills.
• Must have call‑center experience.