Customer Services Representative

About the role

Global Tech Solutions is looking for a motivated Customer Services Representative to manage client interactions and ensure high‑quality support. You will lead a team of around 20 agents, coordinating daily operations while maintaining excellent service standards for UK‑based customers.

Key responsibilities

• Supervise and coach a team of 20 customer service agents to achieve performance targets.
• Handle inbound and outbound communications across phone, email and chat channels.
• Resolve customer inquiries promptly, escalating complex issues when necessary.
• Monitor service level agreements and implement improvements to meet KPIs.
• Utilize task‑management tools to organize workload and track resolutions.
• Maintain accurate records of interactions and generate regular performance reports.

Required profile

• Fluent spoken English with strong verbal communication skills.
• Availability to work during UK business hours.
• Previous experience in customer service or call‑center environments preferred.
• Demonstrated ability to lead and coordinate a service team.
• Problem‑solving mindset with attention to detail.

Required skills

What we offer

• Accommodation provided.
• Performance‑based incentive bonus.