Customer Success Manager

About the role

We are seeking an experienced Customer Success Manager to own and grow client relationships from onboarding through renewal. In this strategic, client‑facing position you will act as the trusted advisor, ensuring customers derive measurable value from our platform.

Key responsibilities

• Develop a comprehensive understanding of the software’s functionalities and features.
• Take full ownership of client accounts, guiding them through onboarding, implementation, and ongoing support.
• Conduct quarterly business reviews, technical support sessions, and renewal meetings.
• Manage the entire client lifecycle, aligning customer goals with product capabilities.
• Schedule regular check‑ins to assess satisfaction, gather feedback, and identify improvement areas.
• Troubleshoot issues, coordinate with internal teams, and ensure prompt resolution.
• Serve as the voice of the customer, relaying feedback to content and engineering teams.
• Promote product adoption, identify growth opportunities, and secure subscription renewals.
• Maintain accurate client records and interactions in the CRM system.

Required profile

• Bachelor’s degree in Business, Marketing, Communications, IT, or a related field.
• 5+ years of experience in customer success, account management, or client services, preferably in SaaS, e‑learning, or enterprise software.
• Proven track record managing mid‑market or enterprise accounts and delivering retention and renewal outcomes.
• Strong technical aptitude and ability to communicate complex concepts clearly.

Required skills

What we offer

• Opportunity to work with a fast‑growing SaaS platform.
• Collaborative environment with cross‑functional teams.
• Career growth and professional development.