Customer Support Specialist
Abacus · Lahore
Job description
About the role
We are looking for a Customer Support Specialist to provide prompt and professional responses to customer inquiries via chat, handling multiple sessions and ensuring timely resolution.
Key responsibilities
- Provide prompt and professional responses to customer inquiries via chat.
- Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
- Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
- Document customer interactions and update records in our CRM system.
- Collaborate with team members to improve customer service processes and outcomes.
- Stay updated on product changes and industry developments to provide informed support.
Required profile
- A Levels/Intermediate or above.
- Excellent English written and verbal communication.
- Work schedule follows US timings, five days a week.
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Published 1 week ago
Expires 1 month from now
21 views · 0 interested
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Abacus
Lahore
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