Healthcare Administrative Representative

About the role

EDGE is seeking a Healthcare Administrative Representative to work from its Pakistan office, supporting US‑based healthcare providers. The role bridges patients, providers, and insurers, ensuring smooth administrative operations in a fast‑paced medical practice.

Key responsibilities

• Answer and manage incoming patient calls, schedule visits, and confirm appointments to optimize provider calendars.
• Tri­age inbound calls, escalating urgent clinical cases and logging all interactions accurately.
• Collect, verify, and enter patient registration and insurance details, confirming eligibility and benefits.
• Track and follow up on patient balances overdue 90+ days and handle basic billing, referral, and prior‑authorization inquiries.
• Obtain external medical records, process lab orders, upload test results, and manage prescription‑refill workflows.
• Monitor EHR inboxes, update patient charts in a HIPAA‑compliant manner, and maintain clean task queues.

Required profile

• Prior experience in a US healthcare administrative or medical office role.
• Comfortable working on‑site at the Edge Pakistan office.
• Excellent written and spoken English with an empathetic phone manner.
• Strong attention to detail and ability to multitask in a patient‑centered environment.

Required skills

• Experience with athenahealth (Athena) and Spruce platforms.
• Proficiency with telehealth platforms, Slack, Microsoft Teams, and digital document tools.
• Understanding of US health‑insurance basics (PPO, HMO, Medicare, Medicaid).
• Familiarity with ICD/CPT terminology and HIPAA regulations.