IT Support Supervisor – Store Operations

About the role

The IT Support Supervisor will ensure the stability, security and performance of the IT infrastructure across METRO wholesale stores. You will be the first point of contact for users, providing prompt resolution of hardware, software and network issues to keep daily operations running smoothly.

Key responsibilities

• Administer and troubleshoot LAN/WAN devices and ensure network reliability.
• Install, configure and maintain PABX and video‑conference systems.
• Provide end‑user support, handling day‑to‑day IT complaints and requests.
• Install and commission new hardware such as servers, printers and workstations.
• Manage inventory of IT assets and coordinate with suppliers.
• Prepare and configure voice and data circuits, including VPN, voice and data utilities.
• Maintain client‑end utilities and ensure secure remote access.
• Update software applications and perform other assignments from line management.

Required profile

• Bachelor’s degree in a related field.
• 2–3 years of hands‑on experience with IT infrastructure in a retail or wholesale environment.

Required skills

• LAN/WAN device administration and troubleshooting.
• PABX system installation and configuration.
• Video‑conference system management.
• VPN, voice and data utilities configuration.
• Hardware installation (servers, printers, workstations).
• Inventory management and supplier coordination.
• Strong technical communication abilities.