Night Shift Auto Transport Customer Service Representative

About the role

The role involves providing night‑shift support to customers shipping vehicles, handling inquiries, quotes and coordinating logistics to ensure timely deliveries.

Key responsibilities

• Assist customers with vehicle shipping inquiries and provide accurate quotes.
• Manage bookings and coordinate with dispatch, operations, warehouse, and carriers.
• Use CRM systems, shipment tracking tools or TMS and proprietary platforms to monitor and update order status.
• Process claims, returns and service documentation with attention to detail.
• Maintain case management, prioritize tasks and follow up to meet SLAs.
• Handle customer contacts via phone and email, de‑escalate conflicts and maintain professional etiquette.
• Prepare basic reports and perform accurate data entry using MS Excel.

Required profile

• 1‑2 years of customer service experience, preferably in logistics, e‑commerce or auto transport.
• Excellent verbal and written communication in English and Urdu.
• Clear phone etiquette and professional email correspondence.
• Ability to learn proprietary platforms quickly.
• Strong organizational skills for case management, prioritization and follow‑up.
• Basic data‑entry accuracy and familiarity with MS Excel.
• Problem‑solving mindset and ability to coordinate across teams.

Required skills

• CRM systems
• Shipment tracking tools
• Transportation Management System (TMS)
• Microsoft Excel