Operations Associate

About the role

The Operations Associate supports the day‑to‑day operational and logistical activities of the Centre for Continuing Education Studies (CES). This role ensures smooth delivery of evening, weekend and special programmes by coordinating administrative processes, class operations, instructor support and stakeholder communication.

Key responsibilities

• Support daily operational and administrative activities of CES.
• Monitor on‑campus and online classes during evenings and weekends, with flexible scheduling.
• Maintain and update operational databases and programme records.
• Respond to participant enquiries via phone and email and liaise with instructors.
• Coordinate with vendors, Procurement, IT and other internal departments for printing, events, inventory, classroom needs, Summer/Winter School and other operational requirements.
• Work with Finance to facilitate instructor and vendor payments, revenue reconciliation, refunds and resolve payment discrepancies.
• Manage instructor contracts, including preparation, amendments and renewals.
• Collaborate with internal and external stakeholders to ensure smooth execution of CES programmes and activities.
• Assist in planning and coordinating CES events, workshops and other centre initiatives.

Required profile

• Advanced proficiency in Microsoft Excel and strong command of Microsoft Word and PowerPoint.
• Excellent communication, interpersonal and organisational skills.
• Ability to manage multiple priorities with high accuracy and attention to detail.
• Professional, courteous, customer‑focused attitude with strong problem‑solving capabilities.
• Proactive, self‑motivated, collaborative team player who can adapt to flexible hours, including evenings and weekends.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint