Remote Customer Support Agent

About the role

We are seeking a dedicated Remote Customer Support Agent to provide exceptional phone support to prospective customers across the United States. You will help schedule appointments with licensed life and health insurance professionals while delivering a positive first‑contact experience.

Key responsibilities

• Make 350–450 outbound calls daily using the company CRM and dialing software.
• Answer general questions, qualify leads, and schedule appointments for insurance agents.
• Maintain accurate customer records and call notes in the CRM.
• Resolve basic concerns while adhering to communication guidelines.
• Meet daily, weekly, and monthly productivity and quality targets.
• Participate in training, coaching sessions, and team meetings.
• Assist with additional support and administrative tasks as assigned.

Required profile

• Excellent verbal English communication and active listening.
• Strong customer‑service orientation and problem‑solving ability.
• Professional phone presence and interpersonal skills.
• Ability to thrive in a fast‑paced, goal‑driven environment.
• Reliable computer, headset, smartphone, and high‑speed internet.
• Positive attitude, dependable work ethic, and willingness to learn.

Required skills

What we offer

• 100% remote, work‑from‑home arrangement.
• Competitive monthly compensation.
• Paid training and ongoing coaching.
• Opportunities for career advancement within a growing organization.
• Supportive leadership and collaborative team environment.