Client Support Associate (Europe Clients)

About the role

A Norwegian-based company serving mainly European clients is hiring a Client Support Associate to be the first point of contact for its international customers. The role is based onsite in Lahore, handling client communication by call and email, and ensuring queries are handled professionally and on time.

Key responsibilities

• Handle day-to-day communication with international clients by call and email
• Respond to client queries and requests clearly, politely and promptly
• Follow up on open issues until they are resolved
• Coordinate with internal teams to resolve client concerns
• Maintain accurate records of client interactions
• Work independently on routine tasks, with guidance from the team lead

Required profile

• 1-2 years of experience handling international clients, preferably European
• Proven experience in professional email communication
• Excellent written and spoken English
• Graduate or O/A Level qualification
• Willingness to work onsite, 11 AM to 7 PM, Monday to Friday
• Added advantage: client handling experience in an IT support environment; living in or near Wapda Town, Valencia Town, Engineers Town, DHA Rahbar or Johar Town

What we offer

• Salary of PKR 60,000 - 70,000 per month
• A friendly work atmosphere and independence in your work
• Learning opportunities with exposure to international clients