Inbound Calling Agent – US Process (Night Shift)

About the role

ABS International is hiring a full-time, permanent Inbound Calling Agent for its US process, based on-site in Gulshan-e-Iqbal, Block 13-C, Karachi. The shift is fixed at 7:00 PM to 3:00 AM, Monday to Saturday, with no rotational shifts. Candidates should have experience in a call center, BPO or international customer service setting and be comfortable speaking with US-based customers.

Key responsibilities

• Handle inbound and outbound customer support calls.
• Follow up with existing US-based customers.
• Assist clients with service-related questions and onboarding.
• Resolve customer concerns with patience and professionalism.
• Maintain accurate customer records and call documentation.
• Ensure a positive customer experience through clear communication.

Required profile

• At least 1 year of call center, BPO or international customer service experience.
• Excellent spoken and written English.
• Strong communication and problem-solving skills, professional telephone etiquette, and the ability to stay calm under pressure.
• Availability Monday to Saturday; minimum intermediate qualification, with university students also eligible.

What we offer

• Basic salary of PKR 40,000 to 45,000.
• Attendance allowance of PKR 3,000 per month.
• Performance incentives of up to PKR 20,000 per month.
• Provident fund and 15 days of paid annual leave.
• Regular coaching and professional development, with long-term career growth opportunities.