COD Manager – Oversee Cash-on-Delivery Operations

About the role

The COD Manager will lead the cash‑on‑delivery function, ensuring payments are processed efficiently and accurately. This role works closely with cross‑functional teams to maintain a smooth workflow and deliver excellent customer service.

Key responsibilities

• Oversee daily COD operations, guaranteeing timely processing of payments.
• Monitor and analyse COD performance metrics to identify improvement opportunities.
• Develop and implement policies and procedures that enhance COD effectiveness.
• Resolve customer inquiries and issues related to COD promptly.
• Collaborate with other departments to ensure seamless workflow and communication.
• Prepare regular reports on COD activities and present findings to senior management.

Required profile

• 1‑2 years of experience in cash management or a related field.
• Proven experience in a managerial or supervisory role.
• Strong analytical ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Required skills