Customer Sales Representative - Patches

About the role

A full-time, on-site Customer Sales Representative position based in Lahore. The company supplies embroidery, iron-on, chenille and PVC patches to clothing brands, retailers and individual clients worldwide, with free global shipping. The representative handles customer inquiries, explains the products and helps customers choose the right options.

Key responsibilities

• Handle inbound and outbound customer inquiries and provide product information on patch types
• Prepare quotations and process orders
• Coordinate with production and shipping teams
• Follow up with customers to ensure satisfaction and repeat sales
• Maintain accurate records in sales systems or CRM tools
• Resolve basic service issues and work toward individual and team sales targets
• Collaborate with colleagues to improve customer experience and suggest process improvements

Required profile

• Strong customer service skills, including active listening and clear communication
• Sales and negotiation abilities, with experience prospecting, closing deals and meeting targets
• Fluency in English and Urdu (or other relevant local languages)
• Previous retail, customer support or sales experience preferred but not mandatory
• Minimum high school diploma; a degree in business, marketing or a related field is an advantage
• Willingness to work on-site in Lahore

Required skills

• Basic computer literacy and familiarity with CRM or sales management tools
• Comfort with email, spreadsheets and online communication platforms
• Organizational and time-management skills
• Ability to explain technical details about embroidery, iron-on, chenille and PVC patches simply