Customer Service Representative and Chat Support Agent
PlanLab Solutions · Lahore
Job description
About the role
Join PlanLab Solutions as a Customer Service Representative and Chat Support Agent, handling live chat, email, and phone interactions for customers in an on‑site, full‑time capacity.
Key responsibilities
- Manage customers’ live chat, emails, and inbound/outbound calls.
- Report on project progress.
- Participate in meetings with other teams.
Required profile
- 1–2 years of experience in a customer support role or relevant experience.
- Excellent written and spoken English.
Required skills
- Experience with CRM tools such as Zendesk, Meta, Freshdesk, Gorgias, and Customer Type CRM.
What we offer
- Market‑competitive salary of 40,000–50,000 PKR per month.
- No sales targets or commission‑based work.
- Full‑time, on‑site position with rotating shifts and travel requirements.
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Published 1 week ago
Expires 1 month from now
25 views · 0 interested
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PlanLab Solutions
Lahore