Spanish Speaking Customer Service Executive

About the role

Emerj is seeking a full‑time, on‑site Spanish Speaking Customer Service Executive to join its Lahore team. You will be the first point of contact for distributors and customers, handling inquiries in Spanish across multiple channels.

Key responsibilities

• Respond to distributor and customer queries in Spanish via phone, email, chat, and other communication channels.
• Address account and order‑related questions, clarify compensation and rank information, and ensure accurate resolutions.
• Escalate complex issues to senior team members when necessary.
• Record all interactions in internal systems following documented procedures.
• Maintain high standards of service quality, compliance, and operational consistency.
• Collaborate with team members and leadership to improve processes and enhance customer satisfaction.

Required profile

• Experience in customer support or service, preferably in fast‑paced or multilingual environments.
• Fluency in Spanish (spoken and written) and good proficiency in English.
• Excellent communication, active listening, problem‑solving abilities, and attention to detail.
• Ability to work on‑site in Lahore full‑time and collaborate within a diverse team.